Desempeño Organizacional: El efecto mediador del Intercambio del conocimiento

Erendira Fierro Moreno, Rigoberto García-Contreras, Minerva Martínez Ávila

Resumen

El objetivo de este artículo científico es determinar en qué medida el intercambio de conocimiento media la relación entre la donación del conocimiento y el desempeño organizacional. Con base en la revisión de literatura y confiando en lo establecido por la perspectiva teórica del Recurso Basado en el Conocimiento se formularon las hipótesis de investigación. A través de un estudio transeccional y con organizaciones mexicanas del sector público mediante la percepción de 239 servidores públicos se soportaron las hipótesis planteadas. Se realizó un análisis multivariante (SEM). Los resultados de esta investigación confirman que la recolección del conocimiento influye en el intercambio de conocimiento solamente cuando se relaciona con la donación de conocimiento; además de que el intercambio de conocimiento es una variable mediadora entre la donación del conocimiento y el desempeño organizacional. Esta investigación nos lleva a demostrar que en las organizaciones del sector público la dirección estratégica de las organizaciones debe ser reorientada hacia sus recursos internos como fuente de eficacia organizacional.


Palabras clave

Desempeño organizacional; Conocimiento; Sector público

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DOI: https://doi.org/10.14198/OBETS2017.12.1.07





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